Opening hours. Do you deliver here. Is it covered. Your team answers these hundreds of times a year, and every one of them is time not spent on the questions that actually need a person.
They are in your knowledge base, your website, your head. What is missing is something that can deliver them at the moment somebody asks.
When twenty routine questions a day drown out the two that need judgement, the two get the same tired answer as the twenty.
People ask when it occurs to them. If the answer waits until morning, they have already asked somebody else.
Your knowledge base, your documents, your policies. Not a generic model guessing about your business.
If the answer is not in your material, it does not invent one. It escalates.
Every gap becomes a suggestion to add to your knowledge base. It gets better because you do.
It answers from your material only. When it cannot find a basis it escalates to a person rather than filling the gap itself.
You do. It reads what you give it, and you can see and change that at any time.
It takes the repeat questions off them. The escalations still land with a person, with the conversation already summarised.
It answers in the language it was asked in. Twenty five of them.